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Job Title Support Engineer
Location: New York
State New York
Date Posted: 7 Nov 2019
Position Description:

Rose Associates is looking for an energetic, resourceful and detail-oriented Support Engineer to provide superior service to our internal business customers and administer various endpoints across the infrastructure. 

This position ensures maximum productivity of end users by reducing downtime and creating a highly user-friendly operating environment.  Provides support to end users for computer, application, system, device, access and hardware issues.  Identifies, researches and resolves the most complex technical problems. 

Responsible for the technical design, planning, implementation, and the highest level of performance tuning of endpoints. Recommends the redesign and configuration of operating systems and system applications. Investigates and analyzes feasibility of system requirements and develops system specifications. Identifies methods, solutions, and provides project leadership and management in order to provide a high level of service. This position will provide oversight and mentorship to other members of the team and will provide escalated user support. 

Essential Responsibilities:
  • Serves as a technical expert in the area of Desktop/Endpoint management
  • Helps develop, document, communicate, and enforce end user and computer policies
  • Is responsible for the installation and configuration of new end user software and hardware.
  • Plan ahead for necessary hardware or software upgrades to support growth.
  • Manages Moves/Adds/Changes in Active Directory
  • Manages Group Policy as it relates to the end user computing environment
  • Provides support with escalated help desk requests.
  • Mentors team members and educates users.

Operating Environment:

  • Windows 10, Active Directory, AzureAD, Office365, Okta, Mimecast, Bomgar, Zoom, ZenDesk, Crestron, ShoreTel VoIP
Qualifications and Competencies:

Minimum

  • Bachelor’s Degree
  • 3-5 years of managing a Windows 10 desktop environment
    • Windows Imaging using WDS/MDT or similar
    • Active Directory, Group Policy
    • Microsoft Intune, PDQ or similar
  • 3 years’ experience in providing resolution to escalated support requests
  • Scripting experience, PowerShell
  • Experience Supporting Conference Rooms, Zoom, Crestron, PolyCom
  • Experience with VoIP, preferably ShoreTel

Personal Characteristics:

  • Self starter, team player, effective communicator, transparent and organized
  • Project management skills
  • Loathe the idea of doing the same thing more than once.  Automate where possible
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