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Job Title Assistant Property Manager
Location: New York
State New York
Date Posted: 4 Sep 2019
Position Description:

This position ensures tenant relations remain positive and their requests and issues are met quickly and efficiently.  This position supports the Property Manager and General Manager to manage one or more properties within the portfolio efficiently and effectively while learning and developing competencies important to the Property Manager's role.

Essential Responsibilities:

Tenant Relations:

  • Promptly and politely acknowledge all resident requests, complaints, and compliments.    
  • Attend to all requests and complaints consistent with contractual obligations as well as Rose and/or client standards.
  • Clearly communicate and explain the ownership’s response to requests for work that exceeds landlord’s obligation.
  • Foster congenial relations between tenants, management and building staff.
  • Draft, prepare, and distribute owner-directed communications, including but not limited to BuildingLink email blasts, flyers and other mediums of written communications.

Administrative Duties:

  • Code and process accounts payable for the property.
  • File all compliance paperwork.
  • Process and submit all lease administration paperwork.
  • Prepare monthly reports for lease expirations and occupancy.
  • Monitor new and renewal leases and their input into production.
  • Renewal and Vacancy Lease data entry and office transmittal.
  • Maintain updated office files.
  • Order and maintain the inventory of office supplies.
  • Monitor storage, bicycle, and fitness agreements to ensure contracts are in place each month and that payments are up-to-date.
  • Prepare monthly arrears reports, and bring delinquent tenants to the attention of the collections department.
  • Coordinate the monthly Move In/Move Out schedule, and collect certificates of insurance from moving companies.
  • Process Move out Reports and security deposit refunds.
  • Annual Apartment registration forms.
  • Assist the Resident Manager with entering data in the on-line work order system.

Physical Plant Responsibilities:

  • At the direction of the Property Manager, assist the Resident Manager with performing post-move out walk-throughs to note charge backs where applicable.
  • Communicate with tenants regarding security deposit refunds, and ensure refunds are properly processed.
  • Assist the Property Manager and/or General Manager with reviewing contracts and obtaining estimates from new vendors when appropriate.
  • Manage commercial tenants and ensure they have all necessary insurance policies in place.

General Duties:

  • Assist the Property Manager and/or General Manager with budget forecasting and preparation.
  • Assist with any building-related events or emergencies as required.
  • When required, provide after hours on-call support to the Resident Manager.
  • Communicate any issues regarding other property employees to the Property Manager.
  • Attend any designated weekly or monthly meetings.

Position may be required to perform duties outside their normal responsibilities as needed and when requested.

Qualifications and Competencies:

Minimum:

  • Bachelors’ Degree
  • 2 years of experience in NYC residential property management, leasing or real estate.
  • Proficient in Word, Outlook and Excel

Preferred:

  • 2 years of experience in property management or leasing of residential properties.
  • Knowledge of NYC real estate market.
  • Professional designations in property management OR currently working towards the same a plus.
  • Able to effectively deal with a range of people and personalities. Hospitality/hotel experience a plus
  • Basic knowledge of building systems and/or a desire to learn more about the same. Hands-on experience very advantageous.
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