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Job Title Leasing Representative
Location: New York
State New York
Date Posted: 11 Sep 2017
Position Description:

The Leasing Representative is the owner of the customer relationship, from the initial marketing contact through the lifecycle of their residency. Emphasis will be placed on strong sales skills, achieving targeted goals and delivering exceptional customer service for current and prospective residents.

Essential Responsibilities:
  • Contact prospective residents, create guest cards, and input their information into database.
  • Conduct presentations of the building’s amenities and apartments to prospective residents.
  • Assist prospective residents with the application process.
  • Conduct lease signing and ensure accuracy of all lease documents.
  • Ensure approved applicants’ move-in process is smooth.
  • Research and produce comparable (comp) reports.
  • Complete weekly and monthly sales activity reports.
  • Communication with residents regarding maintenance issues, lease renewals, and resolve any concerns.
  • Work closely with the management team to ensure that the apartment community is meeting targeted occupancy and revenue goals.
  • Position may be required to perform duties outside their normal responsibilities as needed and when requested.
Qualifications and Competencies:
  • 1 - 2 years’ experience in the retail, sales or service industry.
  • Must have a current New York State Real Estate Salesperson License or experience in an on-site leasing office. If unlicensed, the representative will be required to obtain a NY State Real Estate Salesperson license within 90 days of employment.
  • Knowledgeable of the NYC residential rental market.
  • Proficient in Microsoft Word and Excel and ability to learn various property management systems (Yardi, MRI, RealPage).
  • Must be able to work ALL weekends. 
  • Demonstrates strong selling skills by ability to prospect and qualify leads, identify customer needs, translate features to benefits, deliver effective demos, negotiate, and close sales.  Recognizes that sales are an emotional as well as logical decision.
  • Manages multiple priorities while demonstrating the initiative to produce results and resolve problems.
  • Demonstrates leadership using diplomatic skills during difficult situations with applicants, brokers or staff/management.
  • Outstanding communication and customer service skills. 
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