Careers

Rose Associates has an opportunity for a highly technical, energetic and creative problem solver to join our team as a Technology Operations Manager. The successful candidate will be an integral part of our Information Technology (“IT”) team, serving almost 400 colleagues. 

Hands-on experience with new and emerging technology will be essential for the successful candidate for this role.  The focus will be to manage the day-to-day operations of the Rose Infrastructure & Support Groups.

• Manage IT staff by recruiting and training employees, communicating job expectations, and monitoring performance.
• Monitor daily operations of both our cloud and on-prem environments.
• Ensure quality delivery of technology to the internal user base and manage the scope, execution, and budget for Helpdesk/IT functions with external partners, where IT support is outsourced.
• Identify and address any gaps in functionality, adhere to compliance of data, information, security, and privacy requirements.
• Lead large IT projects, including the design and deployment of new IT systems and services
• Monitor performance of information technology systems to determine cost and productivity levels, and to make recommendations for improving the IT infrastructure
• Assist with defining IT infrastructure strategy, architecture, and processes
• Lead meetings and analyze business requirements by partnering with key stakeholders across the organization to implement new technology, optimize or reinforce the use of processes or platforms
• Demonstrate the ability to quickly and accurately identify and resolve problems in a fast-paced team environment
• Evaluate technology risks in order to develop a network disaster recovery plan and backup procedures.
• Remain up to date with advances in technology and industry best practices.
• Position may be required to perform duties outside their normal responsibilities as needed and when requested.

• Bachelor’s degree in Information Technology, Computer Science, Software Engineering, or a related field.
• 3-5 years of experience in managing IT infrastructure / operations and services.
• Superior organizational, planning, and analytical skills that enable one to handle multiple projects simultaneously while keeping shifting priorities in order
• Experience leading and managing large IT projects
• Experience managing and supporting a cloud-based environment
• Excellent project management skills and strong ability to prioritize
• Firm grasp on IT infrastructure and operations best practices
• A self-starter with strong management and leadership skills.
• Strong critical thinking and decision-making skills
• Ability to work with a great deal ambiguity
• Must have experience with the following technologies or similar: Okta, Office365, Windows Domains & Active Directory, Box, InTune, Mimecast, CrowdStrike, Azure, Zoom, Slack, Meraki, Networking

Technical Skills

• 5+ years’ experience in providing escalated support related requests
• 3+ Azure Active Directory and/or Azure Active Directory Domain Services
• 3+ years on-prem Active Directory
• 3+ years using an Identity and Access Management (IAM) such as Okta, Ping,  OneLogin.
• 3+ years working with Box, SharePoint or another Document Management System
• 2 + years developing scripts to automate daily and weekly tasks using PowerShell, Python, VB, Bash, SQL stored procedures etc.
• 2+ years working with SQL
• 2+ Years managing with Meraki Routers, Switches and Access Points
• 1+ years analyzing and managing Endpoint Detection and Response
• 1+ year experience with VoIP, preferably ShoreTel and Zoom Phones
• 1+ years device Management with Microsoft InTune/EndPoint Manager
• 1+ years exposure to VMWare
• 1+ managing company SSL Certificates, domain names and DNS records.

Equal Opportunity Employer