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Job Title Senior Workplace Technology Manager
Location: New York
State New York
Date Posted: 31 May 2022
Position Description:

Rose Associates is in growth mode and there is a need to continue our rapid digital transformation.  Employing a best-in-breed SaaS technology approach, we are looking for someone to provide vision, manage and help support the workforce by removing unnecessary workplace inefficiencies. You’ll work with industry technologies like Okta, Azure, Box, Slack, and Zoom and integrate these systems to make for a frictionless experience for our end users.  The successful candidate will have prior experience as a technology manager and be able to demonstrate success in a cloud-first environment.

 

The Workplace Technology Manager will be a hands-on, highly technical, energetic, and creative problem solver.  They will lead by example and empower our amazing group of support engineers.  They will work alongside business owners to identify gaps in technology and process and look to automate daily tasks, build dashboards, and remove any obstacles standing in the way.

Essential Responsibilities:
  • Oversee and direct the IT Operations Team and supervise systems and IT Staff
  • Analyze IT Infrastructure and systems performance to access operating costs, and productivity levels and upgrade requirements
  • Monitor daily operations of both our cloud and on-prem environments.
  • Lead large IT projects, including the design and deployment of new IT systems and services
  • Automate common tasks
  • Lead meetings and analyze business requirements by partnering with key stakeholders across the organization to implement new technology, optimize or reinforce the use of processes or platforms
  • Demonstrate the ability to identify and resolve problems in a fast-paced environment
  • Evaluate technology risks to develop a disaster recovery plan and backup procedures.
  • Remain up to date with emerging technology and industry best practices.

 

Position may be required to perform duties outside their normal responsibilities as needed and when requested.

Qualifications and Competencies:
  • Bachelor’s degree
  • 3-5 years of experience managing and supporting a cloud-first environment
  • Superior organizational, planning, and analytical skills that enable one to handle multiple projects simultaneously while keeping shifting priorities in order
  • Excellent project management skills and strong ability to prioritize
  • Firm grasp on IT infrastructure and operations best practices
  • A self-starter with strong management and leadership skills
  • Strong critical thinking and decision-making skills
  • Ability to work with a great deal of ambiguity
  • Exceptional verbal, written, and interpersonal communication skills
  • Diligent in owning things from start to completion and can balance taking the initiative with knowing when to loop in others for input and feedback

Technical Skills

  • Technology stack includes: Okta, Azure, Meraki, Office365, Box, Slack, CrowdStrike, InTune
  • 5+ years’ experience in providing escalated support related requests
  • 3+ years on-prem Active Directory, Azure AD and/or Azure Active Directory Domain Services
  • 3+ years using an Identity and Access Management (IAM) such as Okta, Ping, Rippling and OneLogin.
  • 3+ years working with Box, SharePoint or another document management system
  • 2 + years developing scripts to automate daily and weekly tasks using PowerShell, Python, VB, Bash, SQL stored procedures etc.
  • 2+ Years managing with Meraki Routers, Switches and Access Points
  • 1+ years analyzing and managing Endpoint Detection and Response
  • 1+ year experience with VoIP, preferably Zoom Phones
  • 1+ years of Device Management with Microsoft InTune EndPoint Manager
  • 1+ years of exposure to VMWare
  • 1+ managing company SSL Certificates, domain names and DNS records.
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