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|Job Title||Support Engineer|
|Date Posted:||12 Mar 2019|
This position ensures maximum productivity of end users by reducing IT downtime to minimum levels. This position provides replacement of faulty equipment to ensure that employees and manager can continue their work. It provides guidance to users to resolve software problems and challenges. It provides technical support to business meeting organizers. It ensures that critical business data is regularly and securely backed up. Provides single point of contact for all IT business needs.
·Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring PC performance.
·Accurately document instances of hardware failure, repair, installation, and removal.
·Support development and implementation of new computer projects and new hardware installations.
·Work with end users to identify and deliver required PC service levels.
·Liaise with, and provide training and support to end users and staff on computer operation and other issues.
·Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware, networked peripheral devices, and networking hardware products.
·Where required, install, configure, test, maintain, monitor, and troubleshoot associated end user workstation software and networking software products.
·Perform on-site analysis, diagnosis, and resolution of complex PC problems for a variety of end users, and recommend and implement corrective hardware solutions, including off-site repair as needed.
·Receive and respond to incoming calls, pages, and/or e-mails regarding PC and/or hardware problems.
·Develop and maintain an inventory of all monitors, keyboards, hard drives, modems, printers, scanners, and other peripheral equipment.
·Monitor and test PC performance and provide PC performance statistics and reports.
·Construct, install, and test customized configurations based on various platforms and operating systems.
·If necessary, liaise with third-party support and PC equipment vendors
·Troubleshoot mobile devices including iPads and iPhones.
Position may be required to perform duties outside their normal responsibilities as needed and when requested.
|Qualifications and Competencies:||
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