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|Job Title||Assistant Property Manager|
|Date Posted:||14 Jul 2021|
This position ensures tenant relations remain positive and their requests and issues are met quickly and efficiently. This position supports the Property Manager and/or General Manager to manage one or more properties within the portfolio efficiently and effectively while learning and developing competencies important to the Property Manager's role.
·Promptly and politely acknowledge all resident requests, complaints, and compliments.
·Attend to all requests and complaints consistent with contractual obligations as well as Rose and/or client standards.
·Clearly communicate and explain the ownership’s response to requests for work that exceeds landlord’s obligation.
·Foster congenial relations between tenants, management and building staff.
·Draft, prepare, and distribute owner-directed communications, including but not limited to email blasts, flyers and other mediums of written communications.
·Code and process accounts payable for the property.
·File compliance paperwork.
·Process and submit lease administration paperwork.
·Prepare monthly reports for lease expirations and occupancy.
·Monitor new and renewal leases.
·Renewal and Vacancy Lease data entry and office transmittal.
·Maintain updated office files.
·Order and maintain the inventory of office supplies.
·Prepare monthly arrears reports, and bring delinquent tenants to the attention of the collections department.
·Coordinate the monthly Move In/Move Out schedule, and collect certificates of insurance from moving companies.
·Process Move out Reports and security deposit refunds.
·Annual Apartment registration forms.
·Assist the Resident Manager with entering data in the on-line work order system.
Physical Site Responsibilities:
·At the direction of the Property Manager, assist the Resident Manager with performing post-move out walk-throughs to note charge backs where applicable.
·Communicate with tenants regarding security deposit refunds, and ensure refunds are properly processed.
·Assist the Property Manager and/or General Manager with reviewing contracts and obtaining estimates from new vendors when appropriate.
·Assist the Property Manager and/or General Manager with budget forecasting and preparation.
·Assist with any building-related events or emergencies as required.
·When required, provide after hours on-call support to the Resident Manager.
·Communicate any issues regarding other property employees to the Property Manager.
·Attend any designated weekly or monthly meetings.
Position may be required to perform duties outside their normal responsibilities as needed and when requested. Some duties may vary.
|Qualifications and Competencies:||
·2 years of experience in property management, leasing or real estate.
·Proficient in Word, Outlook and Excel
·2 years of experience in residential property management or leasing of residential properties.
·Knowledge of NY real estate market.
·Professional designations in property management OR currently working towards the same a plus.
·Able to effectively deal with a range of people and personalities. Hospitality/hotel experience a plus
·Basic knowledge of building systems and/or a desire to learn more about the same. Hands-on experience very advantageous.
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